Frequently Asked Questions
How does a Sounds Active ESE license work?
Can I install Sounds Active ESE over a network?
Can I change the music in Sounds Active ESE?
I am having problems running Sounds Active ESE on OS X
The unlock process does not work on OS X
The desktop shortcut for Sounds Active ESE is not visible to all users in Windows
How does a Sounds Active ESE license work?
- Each Sounds Active ESE license (5-Workstation or Site) must be assigned to a specific owner/location with a nominated contact person for that license.
- Sounds Active ESE must be unlocked individually on each workstation running the software.
- Unlocking Sounds Active ESE is done via www.soundsactive.com/unlock. This generates a unique unlock code for the specified workstation and updates the online license record.
- db audioware sends all unlock codes and future support emails to the nominated contact for that license.
Ordinarily the license contact will be a teacher, lecturer or technician in the establishment that owns the Sounds Active ESE license.
Note for Site Licenses: Since all unlock codes are sent to the license contact, staff or students installing Sounds Active ESE at home will be directed to get their code from that person. Ideally this would be the same person who signed out the Home Install disk to them.
Can I install Sounds Active ESE over a network?
Yes. To download the Sounds Active ESE Remote Installation Guide, click here.
IT managers can also contact db audioware to discuss more specific network installation requirements.
Can I change the music in Sounds Active ESE?
No and Yes. You can't change the music in any of the lesson content, since this was all carefully selected to precisely illustrate the concepts being taught.
You can however change and add to the music available via the media bar that appears in most of the Equipment Store pages.
Simply add your new music to the Sounds Active ESE MediaPlayer folder located as follows:
| Windows (32 bit) : | C:\Program Files\db-audioware\Sounds Active ESE\MediaPlayer |
| Windows (64 bit) : | C:\Program Files (x86)\db-audioware\Sounds Active ESE\MediaPlayer |
| OS X : | Macintosh HD:/Library/Application Support/db audioware/Sounds Active ESE/MediaPlayer |
Subfolders within this directory appear as sections in the media bar listing.
Please Note: Audio should be encoded in Ogg Vorbis (.ogg) format, 44.1 kHz sample rate.
I am having problems running Sounds Active ESE on OS X
If your Mac is running OS X 10.6 (Snow Leopard) please make sure you have version 10.6.4 or later installed. Earlier releases of Snow Leopard were known to cause problems with many audio applications.
The unlock process does not work on OS X
The first time you run Sounds Active ESE on the Mac, you will be guided through the unlock process. In order for this to work, you must be logged into OS X as a user with administration rights. (If you try to unlock while logged in as a regular user, the System ID will change each time you run the software, and the unlock code will not "stick").
To download the revised Sounds Active ESE Quick Start Guide, which incorporates these instructions, click here.
If you are running OS X 10.7 (Lion), please contact db audioware for installation advice.
The desktop shortcut for Sounds Active ESE is not visible to all users in Windows
By default, the desktop shortcut for Sounds Active ESE only appears on the desktop of the user who installed the software (usually the admin user).
To make the desktop shortcut visible to all users, simply move the shortcut from the original installer's desktop folder to the shared desktop folder:
| Windows XP : | \Documents and Settings\All Users\Desktop |
| Windows Vista, Windows 7 : | Users > Public > Public Desktop |